Privacy Policy

Pen2Pixel Agency (“we,” “us,” or “our”)

Pen2Pixel Agency is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, interact with our services, or communicate with us.
By using our website, you consent to the practices described in this Policy.

1. Information We Collect

We collect the following types of personal information:

a. Information You Provide Directly

(i) Name
(ii) Email address
(iii) Phone number
(iv) Payment information (processed securely via third-party processors)
(v) Uploaded files, such as brand assets, design briefs, or project materials
(vi) Messages submitted through contact forms, chat features, or email
(vii) Newsletter sign-up information

b. Information Collected Automatically

When you use our website, we automatically collect data through analytics tools and cookies, including:

(i) IP address
(ii) Device type
(iii) Browser type
(iv) Pages visited
(v) Referring URLs
(vi) Time spent on our website
(vii) General usage data

This information helps us improve user experience and website performance.

2. How We Use Your Information

We use your personal information to:

Provide and improve our services
Respond to inquiries or support requests
Process payments and send invoices
Deliver design work, digital products, and project assets
Send newsletters or marketing communications (with consent)
Monitor website performance and user behavior
Enhance security and protect against fraud
Comply with legal and regulatory requirements

We do not sell or share your information with third parties for marketing or advertising.

3. Third-Party Services

We may share necessary information with trusted third parties strictly to support business operations. These include:

Google Analytics

Used to understand site usage and performance.

Mailchimp

Used to manage newsletter subscriptions and email communication.

Hosting Provider

Hosts our website and ensures performance and uptime.

These third parties process information on our behalf and implement their own privacy and security measures. We do not authorize them to use your data for their own marketing or commercial purposes.

4. Cookies and Tracking Technologies

Our website uses cookies to:

Enable essential website functionality
Improve user experience
Analyze traffic patterns
Personalize content
You can control or disable cookies through your browser settings. However, this may affect certain site features.

5. Payment Information

Payment details are processed securely through third-party payment providers.

Pen2Pixel Agency does not store or directly handle full credit card information on our servers.

6. How We Protect Your Information

We implement industry-standard security measures to protect your data, including:

Secure server environments
Encryption where applicable
Limited access to personal information
Regular monitoring for unauthorized activity

While we take strong precautions, no online system can be guaranteed 100% secure.

7. Data Retention

We retain personal data only as long as necessary to:

Provide services
Fulfill legal or accounting obligations
Resolve disputes

You may request deletion of your data at any time (see Section 10).

8. Children’s Privacy

Our services are not directed to individuals under 18.

We do not knowingly collect data from minors.

9. Your Rights (PIPEDA Compliance)

Under Canadian privacy law (PIPEDA), you have the right to:

Access your personal information
Request corrections
Withdraw consent
Request deletion of your information
Ask how your data has been used

We respond to all privacy requests within a reasonable timeframe.

10. How to Contact Us

For privacy questions, data concerns, or requests, please contact us at:

Email: hello@pen2pixelagency.com

11. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in our practices or legal requirements.
Updates will be posted with a new “Last Updated” date.